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FAQs

What is The Galena Territory?
Guest information can be located here: GALENA TERRITORY GUEST INFORMATION

What time is check-in or check-out?

Check-in is 4p.m. and check-out is 11a.m. These times may be flexible dependent upon our schedule. Please call housekeeping at 815-541-5161 to inquire about an early arrival or late departure.

What is the payment schedule?
30% of the rental amount is required upon booking. Final payment is due 2 weeks prior to check-in date.

What is your refund policy?
Your first payment may be refunded if the reservation is cancelled 2 weeks prior to the arrival date. There are no refund after full payment is received. There is a $35 processing fee for reservations cancelled 2 weeks before the arrival date.

What is maximum occupancy and what determines this number?
Occupancy is determined by the size of the home, the septic system, the driveway and other factors determined by Jo Daviess County. Each home's occupancy is listed in it's description. All guests count towards the occupancy total.

What is a proximity card and where is it located?
A proximity card is a credit card size card that contains smart chip technology that electronically opens doors at the GTA Owner's Club. You will need one proximity card per person to access the GTA Owner's Club. The club is the location of the indoor swimming pool, business center, fitness center, indoor basketball court and seasonal outdoor pool. Children 5 and under do not require a card. The cards are located within each home for your use. There is a $50 per card fee is lost or damaged.

What amenities are standard in our vacation homes?
The following amenities are standard to all homes unless specifically noted in the home's description:

Bed Linens/Pillows/Blankets/Towels
Coffee Maker/Toaster/Blender
Cable or Satellite TV available at every home/WiFi is available at MOST homes but not all
Dishwasher/Microwave
Dishes/Silverware/Glasses for total occupancy
Central Heat and A/C
Washer/Dryer/Iron/Ironing Board
Gas grill w/additional propane at every home
Firewood is provided for homes with wood burning fireplaces

Where do I dispose of garbage?
There is no garbage service in the Galena Territory. Our cleaning fee includes disposal of 2 cans of garbage, anything more than that needs to be disposed of at the nearest refuse facility. A guest failing to do so will incur a $25 disposal charge. Additional disposal information is located within the home.

Pets and Smoking ARE NOT Allowed in any of our homes.

CALL US 1-877-616-6583

Vacation Homes of Galena PO Box 211 Lombard, Illinois 60148 +1 (877) 616-6583 rentals@galenarentalhomes.com

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