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FAQs

What is The Galena Territory?

The Galena Territory is a semi-private, residential, recreational and resort community located in the northwest corner of the State of Illinois, near the historic city of Galena.  Designed to maximize the rugged terrain of the surrounding area, the Territory's acres boast spectacular vistas, valleys, prairies and woodlands, and harbor rare plant and bird species found nowhere else in Illinois.  With a commitment to protecting and preserving this natural environment, The Galena Territory was designated a Community Wildlife Habitat by the National Wildlife Federation in 2010

Guest information can be located here: GALENA TERRITORY GUEST INFORMATION

What time is check-in or check-out?

Check-in is 4p.m. and check-out is 11a.m. These times may be flexible dependent upon our schedule. Please call the number listed in your welcome packet to inquire about an early arrival or late departure.  

What is the payment schedule?
30% of the rental amount is required upon booking. Final payment is due 2 weeks prior to check-in date.

What is your refund policy?

Your first payment may be refunded if the reservation is cancelled 2 weeks prior to the arrival date, less a $35 processing fee.  There are no refunds after full payment is received. 

What is maximum occupancy and what determines this number?
Occupancy is determined by the size of the home, the septic system, the driveway and other factors determined by Jo Daviess County. Each home's occupancy is listed in it's description. All guests count towards the occupancy total.

What is a proximity card and where is it located?
A proximity card is a credit card size card that contains smart chip technology that electronically opens doors at the GTA Owner's Club. You will need one proximity card per person to access the GTA Owner's Club. The club is the location of the indoor swimming pool, business center, fitness center, indoor basketball court and seasonal outdoor pool. Children 5 and under do not require a card. The cards are located within each home for your use. There is a $50 per card fee is lost or damaged.

What amenities are standard in our vacation homes?
The following amenities are standard to all homes unless specifically noted in the home's description:

Bed Linens/Pillows/Blankets/Towels
Coffee Maker/Toaster/Blender
Cable or Satellite TV available at every home/WiFi is available at MOST homes but not all
Dishwasher/Microwave
Dishes/Silverware/Glasses for total occupancy
Central Heat and A/C
Washer/Dryer/Iron/Ironing Board
Gas grill w/additional propane at every home
Firewood is provided for homes with wood burning fireplaces

Where do I dispose of garbage?

Unfortunately there is no garbage service in the Galena Territory.  Our cleaning fee includes disposal of 2 cans of garbage in bags, additional garbage will need to be disposed of at the nearest refuse facility.  A guest failing to do so will incur a $25 disposal charge. There are two locations to dispose of garbage, The Mt Hope Refuse Center and another near The Shenandoah Riding Center.  You will need to bring a proximity card to access the Mt Hope Facility.

Pets and Smoking ARE NOT Allowed in any of our homes.

Primary Guest must be 25 years of age or older and present during entire rental stay.

CALL US 1-877-616-6583

Vacation Homes of Galena PO Box 211 Lombard, Illinois 60148 +1 (877) 616-6583 rentals@galenarentalhomes.com

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